At Reliance, we are committed to ensuring you have a positive experience with every purchase. However, we understand that exchanges may sometimes be needed.
How to Initiate a Return or Exchange
If you wish to return or exchange an unopened and undamaged product, please contact us within 7 days of receiving your order. Our team will guide you through the process.
Please note: Customers are responsible for return shipping fees.
How to Initiate a Refund?
If you wish to get a refund, the product should be unopened and undamaged with all seals intact. Please contact us within 7 days of receiving your order. Our team will guide you through the process of product dispatching address.
The amount of product will be returned to your account with 3 working days after recieving the parcel
Please note: Customer shall bear courier charges of both sides.
Health & Safety Policy
For hygiene reasons, we cannot accept returns or exchanges of opened or used health products. This policy helps us maintain the highest safety standards for all our customers.
If you receive a damaged or incorrect item, contact us immediately, and we will arrange a replacement at no extra cost to you.
Your Satisfaction is Our Priority
At Reliance, your trust and well-being are at the heart of everything we do. Our return and exchange policy ensures a smooth, transparent process while safeguarding health and safety.
For any questions or assistance, feel free to reach out to our customer service team—we’re here to help!
